Quality Assurance Team Manager

New York, United States · Patient Care


The QA Team Manager will be responsible for owning the QA function, reviewing and auditing incidents, email and telephone interactions along with reviewing and investigating customer survey responses for the Call Center. As the QA Team Manager, you'll also be responsible for creating training and facilitating calibration/group sessions regarding our quality program. You'll also own identifying areas of service improvements and developing programs that improve the overall quality of the customer’s experience when interacting with the Call Center. The Quality Assurance Team Manager is responsible for the overall quality of the customer interactions, creating and developing improvement recommendations to the team lead and overseeing the result of stated recommendations.


What you'll do:




Progyny is a leading fertility benefits company that combines service, science, technology and data to provide comprehensive value based fertility solutions for self-insured employers. Progyny’s benefit plans are designed to improve outcomes, shorten time to pregnancy and reduce total fertility-related costs. Progyny is privately held and is headquartered in New York, NY, with operations in San Francisco.

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